Slots, not a diary page
Booking against a slot means the day has a shape you can read. A diary page tells you a name is written; it does not tell you the eleven o'clock hour is already full.
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Book by slot, read the day at a glance, and set the follow-up date while the prescription is still open — the only moment anyone reliably remembers to.
Most clinics do not lose follow-ups because they forgot to book them. They lose them because the booking happens at the counter, after the consultation, once the patient has already started thinking about the traffic home.
Setting the follow-up inside the consultation — while the doctor is saying it out loud — is a small change that moves the number materially. Everything else about appointments is the day view: who is coming, when, and how much of the session is actually spoken for.
Booking against a slot means the day has a shape you can read. A diary page tells you a name is written; it does not tell you the eleven o'clock hour is already full.
The next date is chosen while the prescription is open, not at the counter afterwards. This is the single highest-return detail in the whole appointment flow.
A reminder goes out ahead of the slot on a lead time you set. Attendance improves because people forget, not because they decided not to come.
An appointment becomes a place in the same OPD queue a walk-in joins, because the waiting room does not run two separate lines.
Yes — clinics that list themselves in the patient directory can take bookings from patients directly, alongside the ones the front desk takes.
On a lead time the clinic sets. The clinic can also always send by hand; the automatic switches only decide what gets queued without anyone asking.
They join the same queue. Booked slots and walk-ins share one line because that is what the waiting room actually is.
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