Cancellation & refund policy

Every new clinic gets 14 days free and is never asked for card details to start. Use that time to decide. If the software is not right for your clinic, simply do not pick a plan when the trial ends — nothing is charged, and there is nothing to cancel.

You may cancel at any time. Email info@thehnx.com from the address your clinic is registered under, with your clinic name.

• Cancelling stops the next renewal. It does not cut off the period you have already paid for.
• You keep full access until the end of that period.
• After it ends, the clinic console locks, but nothing is deleted.

Because the trial lets you evaluate the software in full before paying, subscription fees are generally non-refundable. We do refund in these cases:

• Duplicate or accidental payment — charged twice for the same period, or charged after cancelling. Refunded in full.
• Payment taken but access not given — the payment succeeded and the plan did not activate, and we cannot fix it. Refunded in full.
• Within 7 days of a first paid subscription — if the software does not do what this website says it does, tell us what is missing and we will refund that payment in full.
• An extended outage caused by us — we refund a pro-rata part of the period affected.

We do not refund part-used periods on a change of mind, or a yearly plan part-way through the year, outside the cases above.

Email info@thehnx.com with your clinic name, the payment date and amount, and what went wrong. We reply within 2 working days.

Approved refunds are sent back to the original payment method through Razorpay, and normally reach your account in 5 to 7 working days. Your bank may take a little longer; the timing after Razorpay releases the refund is out of our hands.

Cancelling does not delete anything. Your clinic's records stay available to export for 30 days after the paid period ends. Ask us and we will send you an export. After 30 days we may delete the data, as set out in the Privacy Policy.

Anything unclear here, ask before you pay — not after. Email info@thehnx.com — we answer during Monday to Saturday, 9am – 7pm IST.