Terms & conditions

Nabz is software a clinic uses to run its own practice — patient records, appointments, consultations, prescriptions, billing and pharmacy stock. We provide the software. We do not provide medical services, do not give medical advice, and are not a party to the treatment between a clinic and its patients.

Clinical judgement stays with the treating doctor. Nothing the software displays, calculates or prints is a medical recommendation.

A clinic account is created by its owner, who may add logins for doctors and reception staff. Patients may create their own account to view their records and book appointments at clinics they have joined.

• You are responsible for what happens under your login, including keeping your password to yourself.
• Give us accurate details, and keep them current.
• One person, one login. Sharing a login between staff members makes the audit trail meaningless.
• Tell us promptly if you believe a login has been used by someone else.

Every new clinic gets a 14-day free trial with no payment details required. When the trial ends, the clinic must choose a paid plan to carry on using the software.

• Plans are billed in advance, monthly or yearly, at the prices shown on the pricing page at the time of payment.
• Prices are in Indian Rupees and include applicable taxes unless stated otherwise.
• We may change prices, and will give existing clinics at least 30 days' notice by email before a change affects them.
• If a subscription is not renewed, access to the clinic console stops. Data is retained as described below, not deleted.

Cancellation and refunds are covered in the Cancellation & Refund Policy.

The clinical records a clinic enters belong to that clinic and its patients. We hold and process them on the clinic's behalf so the software can work. Each clinic's records are kept in a separate database schema and are not shared with any other clinic.

A patient with one Nabz login may join several clinics. Each clinic keeps its own separate record of that patient, and no clinic can see what another has written.

The clinic is responsible for having the right to enter the patient information it enters, and for its accuracy. How we handle personal data is set out in the Privacy Policy.

You agree not to:

• Use the software for anything unlawful, or to store data you have no right to store.
• Attempt to reach another clinic's data, or to probe, scan or test the security of the service.
• Resell, sublicense or white-label the software without our written agreement.
• Copy, decompile or reverse-engineer any part of the service.
• Upload anything designed to damage the service or its users.

We may suspend an account that breaches these terms, and will tell you why when we do.

We work to keep Nabz available at all times, but do not promise uninterrupted service. Maintenance, third-party failures and events outside our control can cause downtime. We will give notice of planned maintenance where we reasonably can.

To the extent the law allows, our total liability for any claim relating to the service is limited to the subscription fees you paid us in the twelve months before the claim arose. We are not liable for lost profits, lost business or indirect losses.

Nothing in these terms limits liability that cannot be limited by law, including for fraud.

You may stop using Nabz at any time. We may end or suspend an account for non-payment, or for a breach of these terms. On termination you may ask for an export of your clinic's data within 30 days, after which we may delete it.

We may update these terms. Material changes will be notified by email or in the app at least 15 days before they take effect. Continuing to use the service after that means you accept the updated terms.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of India.

The HNX
info@thehnx.com · +91 78890 02108